5

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5

Scheduled a post purchase full vehicle inspection. Dropped off at 8:20 am, and they called with results by 11 am. The inspection took them about 30-40 minutes, and they discovered four items that would need attention.. They offered solutions for repairing and their assessments for priority of the need to repair each. There was no pressure to obligate to a repair or schedule right away. We scheduled two of the items for same day repair - replacing the transmission fluid and replacing the serpentine belt - and the repairs were completed by 1:30 pm. Very friendly and professional crew in every way.

Thank you so much for taking the time to leave us such a positive review, Mukunda-Krishna! We are delighted to hear that your experience with us at Joe's Automotive Repair was a great one. Our team works hard to provide efficient and professional services while also offering expert solutions for any issues with your vehicle. We are thrilled that we were able to attend to your needs in a timely manner and provide excellent customer service. Thank you for trusting us with your post-purchase full vehicle inspection! We look forward to serving you again in the future.

- Joe's Automotive Repair
5

Great communication and they fixed the problem with my car in one day. Staff were super friendly and knowledgeable. Will use there service again.

Thank you so much for taking the time to leave this wonderful review, Gina! We are thrilled to hear that you had a positive experience at Joe's Automotive Repair. Our team takes great pride in providing excellent communication and knowledgeable service, and we are honored that you will be using our service again. Thank you for choosing us and we look forward to seeing you again in the future!

- Joe's Automotive Repair
5

Will, thank you so much for your positive review and 5-star rating! We are thrilled to hear that you had a great experience at our Bellingham location and we appreciate you taking the time to share your feedback. We take pride in providing quality automotive repairs and exceptional customer service, and it is always great to receive recognition for our efforts. Thank you for choosing Joe's Automotive Repair and we hope to see you again in the future!

- Joe's Automotive Repair
5

Repairs were very quickly done and great staff!

Thank you for leaving such a positive review, Lucas R! We pride ourselves on providing efficient and top-notch repairs, and we're thrilled to hear that our staff took good care of you. We truly appreciate your support and look forward to helping you with any future automotive needs. Your satisfaction is our top priority!

- Joe's Automotive Repair
5

I really appreciate the folks at Joe's! They let me know about other problems that appeared during some routine maintenance, and helped me figure out what could wait and what couldn't. Super responsive team, great customer service! Will be going back. They have awesome communication while your car is being worked on too, and are very knowledgable.

5

What a fortunate google search for "foreign car repair near me". Outstanding results on each issue- Imcluding new wiper blades just in time for a lovely rain last week. Izzi and her colleagues were wonderful and responsive. I will never go anywhere else. Overall if they can't preform the work I would trust their referral. Thank you!

Thank you so much for your kind words and for choosing Joe's Automotive Repair for your foreign car needs. We are so glad that our team, led by Izzy, was able to provide outstanding service and take care of all your issues, including the timely addition of new wiper blades. We truly appreciate your trust in us and we look forward to serving you again in the future. And rest assured, if we are unable to perform a certain task, we will always provide a trustworthy referral. Thank you again and drive safely!

- Joe's Automotive Repair
5

What a fortunate google search for "foreign car repair near me". Outstanding results on each issue- Imcluding new wiper blades just in time for a lovely rain last week. Izzi and her colleagues were wonderful and responsive. I will never go anywhere else. Overall if they can't preform the work I would trust their referral. Thank you!

Thank you so much for your kind words and for choosing Joe's Automotive Repair for your foreign car needs. We are so glad that our team, led by Izzy, was able to provide outstanding service and take care of all your issues, including the timely addition of new wiper blades. We truly appreciate your trust in us and we look forward to serving you again in the future. And rest assured, if we are unable to perform a certain task, we will always provide a trustworthy referral. Thank you again and drive safely!

- Joe's Automotive Repair
3

The front desk staff are wonderful--very friendly and accommodating. And, although I know very little about cars, the mechanics seem knowledgeable, honest, and I appreciated that they offered several options and quotes for fixing my car. Nevertheless, I had a frustrating experience with the mechanic, and I will not be returning to Joe's. The issue was that, when I went to pick up my car, I noticed my e-brake felt loose. Probably no big deal, I thought, since they just fixed it up and told me it was ready for pick up. But just to make sure, I went inside, the mechanic was there, and I told him I noticed the e-brake felt a little off. He said something about how people don’t use the e-brake properly but that it would go back to normal. I wanted to ask him how I should be using the e-brake, but he was out of the door before I could ask a follow-up question. It felt pretty dismissive. But that's okay, I thought, I don't need a friendly mechanic as long as he's competent and gets the job done. So I drove back home. When I got out of the car, however, there was an intensely strong smell of burning rubber. It turns out the new part that they had installed was defective and had clamped down on the wheel. (Did they not do a thorough check after installing the new parts?) So I had to bring the car back in, and get the part replaced. It was under warranty, and they didn't charge me for the fix. They rectified the issue very professionally. But it was inconvenient, and the overall experience left a bad taste in my mouth. If the mechanic had just taken a quick look when I told him I noticed something was off about the e-brake--instead of making me feel like it was my fault and dismissing my concern--then I wouldn't have had to drive my car back to the shop, and my car wouldn't haved smelled like burned rubber for months afterward. I get that these things happen, but Joe's is expensive, and for how much they charge, I expect better service, better quality assurance, better communication.

Thank you for taking the time to share your experience with us. While we're glad to hear that you found our front desk team welcoming and appreciated the transparency and options provided by our staff, we're truly sorry that your overall visit didn’t meet expectations. That’s not the level of service we strive for, and we apologize that this was your experience. We take customer feedback seriously and will use it to improve our service and quality assurance processes. We are grateful for your understanding and are glad that we were able to rectify the issue professionally and at no cost to you. Your feedback helps us grow, and we hope to have the opportunity to earn back your trust and provide you with a more positive experience in the future.

- Joe's Automotive Repair
5

Joe's was great! Got my AC compressor replaced. They were able to salvage the coil and got the job done for 60% of what other places had quoted me.

Thank you so much for taking the time to write such a wonderful review, Brad! We are always happy to hear from satisfied customers like you. Our team at Joe's Automotive Repair takes pride in providing top-quality services at an affordable price. We are glad to hear that we were able to help you with your AC compressor and save you some money in the process. Thank you for choosing us and we look forward to serving you in the future.

- Joe's Automotive Repair
Joe's Automotive Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Joe's Automotive Repair (360) 733-5220 if you have any issues in accessing any area of our website.