I explicitly asked them not to work more than a specific time figuring out the problem because I was on a budget. Only to learn they charged me double what they said they would. Then conveniently had no record of me asking them. I transfered over the title to them to have them scrap it and they gave me nothing in return. When I'm sure they received at least something for the car. They didn't even have the thought to offer for me to grab things out of the back. I will never go back there and will actively discourage others from going to Joe's in the future. Worst mechanic is experience I've had.
Hello, Grant. We have tried reaching out to you, but unfortunately we only have the contact information of your roommate, Nolan. Our diagnostic services can take up to an hour-and-a-half, depending on the extent of the possible repairs. We have written down in our service notes that the diagnostics were to top out at 1-hour, which our technicians followed. When we reported back on the cost of the repairs needed, we were told by your roommate that you wanted to scrap the car, which we offered to do at no charge to you. When you dropped off the title and paid for the diagnostic services, you did not bring up any concerns with the situation or we would have taken the time to go over them with you in person. We have been attempting to get in touch with you through Nolan, but have been unsuccessful. We would appreciate if you would give us a call so that we could resolve your concerns and help you understand the situation. Thank you, and we hope to hear from you.
- Joe's Automotive Repair