Bellingham Auto Repair

Thank you so much for taking the time to write such a wonderful review, Brad! We are always happy to hear from satisfied customers like you. Our team at Joe's Automotive Repair takes pride in providing top-quality services at an affordable price. We are glad to hear that we were able to help you with your AC compressor and save you some money in the process. Thank you for choosing us and we look forward to serving you in the future.

Thank you so much for taking the time to leave such a glowing review, Bethany! We are thrilled to hear that your experience at Joe's Automotive Repair was top-notch. Our team takes great pride in providing exceptional customer service and efficient, reliable repairs. We understand the importance of communication and transparency throughout the process, and we prioritize gaining approval before charging for any services. We're so glad to know that we were able to exceed your expectations, and we look forward to seeing you again in the future. Thank you for choosing Joe's Automotive Repair!

Thank you so much for the kind words, Jim! We are thrilled to hear that your Toyota Pickup is running like new again and that you had a positive experience with our staff and mechanics. We are a short distance from Trader Joe's, so we're glad you were able to grab some groceries while we took care of your vehicle. We appreciate your 5-star rating and hope to see you again in the future.

Dannie, we appreciate you taking the time to share your feedback, though we’re sorry to hear you left feeling uncertain about our recommendations. Our goal is always to provide accurate, thorough assessments so our customers can make informed decisions about their vehicles. To clarify, the $189.99 charge you mentioned covers a full hour of diagnostic time, which is standard across most shops. During that time, our technician identified several issues, including a misfire, a faulty oil pressure switch, oil filter housing concerns, and a thermostat needing replacement. Olivia spent over 20 minutes walking through these findings with you in detail, including outlining multiple options — from partial repairs focused on the misfire, to a full-service plan. While another shop may have told you it’s okay to continue driving with a misfire, we respectfully disagree. Misfires can cause further engine damage over time and potentially leave you stranded if the condition worsens. We explained the risks so you could make the best decision for your situation. We understand it can be frustrating to hear that a vehicle needs significant work, but we stand by the thoroughness of our diagnostics and our responsibility to be transparent and honest. We wish you safe travels and hope you find a shop that meets your needs.

Thank you so much for your glowing review, Casey! At Joe's Automotive Repair, we pride ourselves on providing exceptional customer service and honest, efficient repairs. We are so grateful for your loyalty and trust in us as your go-to mechanic in Bellingham. Our team is like a family and we are thrilled to hear that you have felt the same during your visits. Olivia is truly a rockstar and we will make sure to pass along your kind words to her. Thank you again for choosing Joe's Automotive Repair and we look forward to serving you in the future. - The Joe's Automotive Repair Team

Thank you for sharing your experience with us, Jack. We're glad to hear that our team at Joe's Automotive Repair was able to address your power steering and brake issues effectively. We apologize for the inconvenience caused by the incorrect power steering belt installation and are glad that you were able to resolve the issue. We appreciate your feedback and will make sure to double-check our parts in the future. Thank you for choosing Joe's Automotive Repair and we look forward to serving you again.

Jack, thank you for your feedback. We’re glad to hear the initial work on your power steering and brakes met your expectations, but we’re sorry to hear about the frustration that followed. As you mentioned, this was a classic vehicle, and finding the correct belt can be challenging due to its age and variation in parts. When we spoke in person, I asked if you had called us when the belt broke, and you confirmed that you hadn’t. I explained that if you had reached out, we would’ve towed the vehicle back and corrected the issue. I genuinely wish we could have finished that conversation. I was in the middle of expressing that I wanted to find a way to make things right, but unfortunately, you walked out before we could get to that point. We value communication and always aim to take care of our customers, but we can’t do that without a full discussion. If you’re open to it, I’d still be happy to revisit the situation and work toward a fair resolution.

Thank you so much for taking the time to leave us a review, Jamie! We are thrilled to hear that you had an amazing experience with our customer service and mechanics at Joe's Automotive Repair. We're glad we were able to get your car back up and running smoothly. We look forward to seeing you again in the future!