Whatever you do, don't go here. Went in for a simple fix that costed nearly $400, then within 3 days everything was broken again. They couldn't take me until the next week, then gave me another quote of $400 for their second attempt at fixing it. In the end, they didn't end up fixing anything and I still had to go to another place.
Adelynn, we are sorry to hear about your frustration and that your recent experience didn’t meet expectations. We always strive to provide transparent and lasting repairs, and we'd like to clear up the sequence of events regarding your visit on October 12th. When you brought your vehicle in for a check engine light, our diagnostic scan revealed a stuck-lean code (P2197) alongside evidence of rodent intrusion. We discovered and repaired broken hoses leading to the air box that were causing a vacuum leak, and at the time, your oxygen sensor tested okay and was successfully reset. We also completed your oil change, bringing your total for the diagnosis, hose repair, and oil service to $343.71. When the check engine light came back on, we offered to get you back in the very next day, though we understand it didn't align with your schedule. When you returned on Monday, our rescan showed the same code and confirmed that the oxygen sensor itself had now failed, which can be a secondary result of the prior vacuum leak and rodent damage. We regret the communication breakdown and that you felt the need to take your vehicle elsewhere. If you would like to discuss this further, please feel free to reach out to us directly so we can make things right.
- Joe's Automotive Repair