5

I really appreciate the folks at Joe's! They let me know about other problems that appeared during some routine maintenance, and helped me figure out what could wait and what couldn't. Super responsive team, great customer service! Will be going back. They have awesome communication while your car is being worked on too, and are very knowledgable.

5

What a fortunate google search for "foreign car repair near me". Outstanding results on each issue- Imcluding new wiper blades just in time for a lovely rain last week. Izzi and her colleagues were wonderful and responsive. I will never go anywhere else. Overall if they can't preform the work I would trust their referral. Thank you!

Thank you so much for your kind words and for choosing Joe's Automotive Repair for your foreign car needs. We are so glad that our team, led by Izzy, was able to provide outstanding service and take care of all your issues, including the timely addition of new wiper blades. We truly appreciate your trust in us and we look forward to serving you again in the future. And rest assured, if we are unable to perform a certain task, we will always provide a trustworthy referral. Thank you again and drive safely!

- Joe's Automotive Repair
3

The front desk staff are wonderful--very friendly and accommodating. And, although I know very little about cars, the mechanics seem knowledgeable, honest, and I appreciated that they offered several options and quotes for fixing my car. Nevertheless, I had a frustrating experience with the mechanic, and I will not be returning to Joe's. The issue was that, when I went to pick up my car, I noticed my e-brake felt loose. Probably no big deal, I thought, since they just fixed it up and told me it was ready for pick up. But just to make sure, I went inside, the mechanic was there, and I told him I noticed the e-brake felt a little off. He said something about how people don’t use the e-brake properly but that it would go back to normal. I wanted to ask him how I should be using the e-brake, but he was out of the door before I could ask a follow-up question. It felt pretty dismissive. But that's okay, I thought, I don't need a friendly mechanic as long as he's competent and gets the job done. So I drove back home. When I got out of the car, however, there was an intensely strong smell of burning rubber. It turns out the new part that they had installed was defective and had clamped down on the wheel. (Did they not do a thorough check after installing the new parts?) So I had to bring the car back in, and get the part replaced. It was under warranty, and they didn't charge me for the fix. They rectified the issue very professionally. But it was inconvenient, and the overall experience left a bad taste in my mouth. If the mechanic had just taken a quick look when I told him I noticed something was off about the e-brake--instead of making me feel like it was my fault and dismissing my concern--then I wouldn't have had to drive my car back to the shop, and my car wouldn't haved smelled like burned rubber for months afterward. I get that these things happen, but Joe's is expensive, and for how much they charge, I expect better service, better quality assurance, better communication.

Thank you for taking the time to share your experience with us. While we're glad to hear that you found our front desk team welcoming and appreciated the transparency and options provided by our staff, we're truly sorry that your overall visit didn’t meet expectations. That’s not the level of service we strive for, and we apologize that this was your experience. We take customer feedback seriously and will use it to improve our service and quality assurance processes. We are grateful for your understanding and are glad that we were able to rectify the issue professionally and at no cost to you. Your feedback helps us grow, and we hope to have the opportunity to earn back your trust and provide you with a more positive experience in the future.

- Joe's Automotive Repair
5

Joe's was great! Got my AC compressor replaced. They were able to salvage the coil and got the job done for 60% of what other places had quoted me.

Thank you so much for taking the time to write such a wonderful review, Brad! We are always happy to hear from satisfied customers like you. Our team at Joe's Automotive Repair takes pride in providing top-quality services at an affordable price. We are glad to hear that we were able to help you with your AC compressor and save you some money in the process. Thank you for choosing us and we look forward to serving you in the future.

- Joe's Automotive Repair
5

Outstanding service and follow up. Completely honest a trustworthy company. If your in need of a mechanic then look no further. They saved me thousands of dollars.

5

Staff was friendly, communicative, and wise. I appreciated the way they did not charge any money without gaining prior approval but communicated the testing, ordering, and repair process in order to take each step as it came. I liked the appointment scheduling process and the central location. They were very clear about what they could and could not do as well as their process strategy. The work, communication, part ordering and eventual repair was done in a much shorter time than anticipated. I felt very cared for and will return to Joe’s again.

Thank you so much for taking the time to leave such a glowing review, Bethany! We are thrilled to hear that your experience at Joe's Automotive Repair was top-notch. Our team takes great pride in providing exceptional customer service and efficient, reliable repairs. We understand the importance of communication and transparency throughout the process, and we prioritize gaining approval before charging for any services. We're so glad to know that we were able to exceed your expectations, and we look forward to seeing you again in the future. Thank you for choosing Joe's Automotive Repair!

- Joe's Automotive Repair
5

Asked them to dial in the new carburetor on my 86 Toyota Pickup. Success!! Pickup runs like new again. Friendly staff. Knowledgeable mechanics. And Trader Joe's is just five blocks away!!

Thank you so much for the kind words, Jim! We are thrilled to hear that your Toyota Pickup is running like new again and that you had a positive experience with our staff and mechanics. We are a short distance from Trader Joe's, so we're glad you were able to grab some groceries while we took care of your vehicle. We appreciate your 5-star rating and hope to see you again in the future.

- Joe's Automotive Repair
2

It cost $200 for them to tell me all the things wrong with my Jeep. I never spoke directly with the mechanic - just the women at the front desk. They said I needed $3,000 in work, it was dangerous to keep driving, and that all other mechanics were crazy for telling me I was okay. I called three other mechanics, talked through the issues, and all told me I was okay to keep driving and what signs to look out for. I wouldn’t trust this shop - go to rising sun motors instead.

Dannie, we appreciate you taking the time to share your feedback, though we’re sorry to hear you left feeling uncertain about our recommendations. Our goal is always to provide accurate, thorough assessments so our customers can make informed decisions about their vehicles. To clarify, the $189.99 charge you mentioned covers a full hour of diagnostic time, which is standard across most shops. During that time, our technician identified several issues, including a misfire, a faulty oil pressure switch, oil filter housing concerns, and a thermostat needing replacement. Olivia spent over 20 minutes walking through these findings with you in detail, including outlining multiple options — from partial repairs focused on the misfire, to a full-service plan. While another shop may have told you it’s okay to continue driving with a misfire, we respectfully disagree. Misfires can cause further engine damage over time and potentially leave you stranded if the condition worsens. We explained the risks so you could make the best decision for your situation. We understand it can be frustrating to hear that a vehicle needs significant work, but we stand by the thoroughness of our diagnostics and our responsibility to be transparent and honest. We wish you safe travels and hope you find a shop that meets your needs.

- Joe's Automotive Repair
5

These guys are amazing. So honest and efficient. Joe's is probably the only mechanic in Bellingham that makes you feel like you are a customer, not a burden. Even corporate dealerships lately will do anything not to help you and move you along. Here, I felt like family, as I have with every visit. Olivia was an absolute rockstar and texted and called with every update for me.

Thank you so much for your glowing review, Casey! At Joe's Automotive Repair, we pride ourselves on providing exceptional customer service and honest, efficient repairs. We are so grateful for your loyalty and trust in us as your go-to mechanic in Bellingham. Our team is like a family and we are thrilled to hear that you have felt the same during your visits. Olivia is truly a rockstar and we will make sure to pass along your kind words to her. Thank you again for choosing Joe's Automotive Repair and we look forward to serving you in the future. - The Joe's Automotive Repair Team

- Joe's Automotive Repair
4

I took my car for a power steering problem and to have the brakes gone through, all done well however they called to say the power steering belt should be replaced. The wrong belt was installed and immediately broke so I figured out the correct belt and fixed it

Thank you for sharing your experience with us, Jack. We're glad to hear that our team at Joe's Automotive Repair was able to address your power steering and brake issues effectively. We apologize for the inconvenience caused by the incorrect power steering belt installation and are glad that you were able to resolve the issue. We appreciate your feedback and will make sure to double-check our parts in the future. Thank you for choosing Joe's Automotive Repair and we look forward to serving you again.

- Joe's Automotive Repair
Joe's Automotive Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Joe's Automotive Repair (360) 733-5220 if you have any issues in accessing any area of our website.