I took my car for a power steering problem and to have the brakes gone through, all done well however they called to say the power steering belt should be replaced. The wrong belt was installed and immediately broke so I figured out the correct belt and fixed it. Since I repaired their mistake they wouldn't reimburse me the price of the wrong belt that they installed
Jack, thank you for your feedback. We’re glad to hear the initial work on your power steering and brakes met your expectations, but we’re sorry to hear about the frustration that followed. As you mentioned, this was a classic vehicle, and finding the correct belt can be challenging due to its age and variation in parts. When we spoke in person, I asked if you had called us when the belt broke, and you confirmed that you hadn’t. I explained that if you had reached out, we would’ve towed the vehicle back and corrected the issue. I genuinely wish we could have finished that conversation. I was in the middle of expressing that I wanted to find a way to make things right, but unfortunately, you walked out before we could get to that point. We value communication and always aim to take care of our customers, but we can’t do that without a full discussion. If you’re open to it, I’d still be happy to revisit the situation and work toward a fair resolution.
- Joe's Automotive Repair