5

I work for the Alaska Ferry System and had a problem with my car while I was going to work. I read the reviews for Joe’s Automotive and called. I was able to leave my vehicle with them and pick up after my shift 2 weeks later. I was treated well. My car was fixed and I’m on the road again. Thanks to the team at Joe’s!

Thank you for your kind words. It was our pleasure to assist you.

- Joe's Automotive Repair
5

Honest, friendly, and super reliable and knowledgeable. I've used Joe's for years and will continue to do so.

Thank you, Robert! We are fortunate to have you with us and we look forward to working with you for many more years!

- Joe's Automotive Repair
5

Wow! What service. I’ve never been to Joe’s before but they were super nice, knowledgeable and honest. What a combo! I will definitely be back.

1

Update* to the owner- I don't TRUST you or your shop, my car is PERMANENTLY broken. I have photographic evidence, a shady work order and at best, a NEGLIGENT store owner that allowed his business to be taken advantage of OVER AND OVER.Y'all worked on both my cars and neither survived. The motor mounts you charged me for, failed within a week. I could not claim warranty as I was eye ball deep with school work and the car was immobile. My other car, the Mazda, had 2/3 engine mounts failed, a bad ignition coil, fouled plugs, and someone put grease inside the primary o2 sensor harness plug that happened to be connected to my electric power steering and throttle control. I was left with just the bottom engine mount supporting the whole engine. That's what cracked my exhaust. What shop diagnose bad engine mounts on one car, later to miss the exact diagnosis on the other car? Y'all admitted to legitimately cutting the turbo exhaust pipe off "to save me money, and didn't want to mess with all the hoses and stuff up top". Exactly how I was told. I even went back same day to get yelled at in the parking lot to "shut my mouth". If I hadn't been busy with school and promised my family I'd let this go to stay focused on what was most important. I'm a certified technician now but when 1st went to Joe's 2 years ago I was just starting school. these guys weren't playing by the book and I wish I hadn't started attending trade school right at the beginning of this debacle so I could've fought it or saw through their lies.i prioritized school instead. if it was up to them my alternator was to be replaced next then my Mass air sensor. No codes, just guess work. I ignored the signs of a troubled store because I wanted my car fixed and I thought they could provide a solution. Maybe they thought they could too, but that's unclear. Some sites Google even kicks back links related to counterfeit and Ingenuine reviews to Joe's. Check BBB. Joe's takes advantage of all types of people, but primarily the ones who don't ask the right questions. Such as," how do you determine that's the bad part? Or, What caused this issue? Where are you getting my parts from, oh OEM you say, the dealership", uh huh.. NO. They buy their parts from Napa or an equivalent. I have a receipt that tells me Nothing after paying for the last job.. just "Parts" and an amount. They charge you manufacturer RETAIL as if it were a dealership item and it is NOT. They'll Claim to cut you a "deal",And say -they- are doing YOU a favor. Or, "they could've done more but tried to save" me $ so they took shortcuts and" things didn't quite go as planned". Quotes are from Lance. Rich backed him up and if they'd of fooled me again I'd have been out another $1500 for the alternator and MAF sensor they wanted to replace when I went back SAME DAY I PICKED UP THE CAR. I then told Lance I had a pending CEL light for no communications. People tend to leave reviews only when something is really bad be or really exceptional.. How many exceptional experiences have you had lately? Joe's seems to have an unusual amount with very few reviewers ever returning for additional review. example of an exceptional review would be : Last time I left an exceptional review was Discount tire by freddies. In my case they treated me great, screwed up on my car and CLAIMED RESPONSIBILITY and even gave me (without asking nor was I even mad) reparations. Basically 2 tires free by refunding the cost to my card because of the inconvenience they created from a poorly installed TP sensor. I did not expect this, request it, I but they refunded half my purchase, never been there prior, but I had just had the service done and returned immediately when I saw the air deflated tire. *Joe's does nothing of the sort. No detailed reviews, no troubleshooting. Nobody makes specific references except for cosmetic little things like door handles, mud gaurds, which are awesome they'll do that, but.... They charge to diagnose with their scan tool and then don't test, prove or validate. That's some" backyard" mechanic stuff.

Sam, this is the first time we are hearing about a concern regarding a visit at our shop and we apologize for your frustration. Unfortunately, with the username provided, we do not have any record in our system. We would like to assure you that our reviews are not solicited and are all earned by our hard work and quality service. Soliciting reviews directly violates Google’s policy and the algorithm does not allow businesses to post solicited reviews. As for our prices, we offer competitive prices that match other high quality shops in our community. We would also like to clarify that we are proud to use NAPA parts as it offers our customers the best benefits. Repairs are backed with a 3 year, 36,000 mile warranty that is accepted nationwide, which is the best warranty offered in the industry. We take customer feedback seriously and would be happy to discuss this further, please reach out to us via phone at (360) 733-5220.

- Joe's Automotive Repair
5

Joe & Lance always do a great job of turning any work around quickly and efficiently. Friendly, honest and a pleasure to work with.

Steve, thank you for such a kind review. We are so happy to hear that you have been satisfied with our automotive service and appreciate your support of Joe's Automotive!

- Joe's Automotive Repair
5

I'm from Texas, and I had just driven up here for work, about 3400 miles. My jeep started making this clicking noise.. so I decided to get it checked out. Tried the jeep dealership here in Bellingham, and they wanted to charge me $800 JUST. TO. FIND. THE. PROBLEM. So I brought it to Joe's. They got me right in, diagnosed it within like an hour.. and had my jeep fixed and back to me within a day, for the same price the dealership was gonna price me to just find the problem. Very friendly, very fast, and very affordable. Highly recommended.

5

Awesome crew at Joe's Automotive!! I noticed a thumping sound coming from the front driver's side area of my van that had to be attended to. Lance was great and able to drop the van off (same day) and get a Joe's Automotive discount at Enterprise Rent-A-Car (who were also awesome) just a blocks or so away. I was thinking the worst when it came to what the problem could possibly be. Axle, CV joint, etc.. I was also expecting the van to be looked at the following morning. Approximately an hour after I received the rental car, Joe notified me that the problem was loose lug nuts in one of the wheels, and had all of the wheels re-tourqued. WHEW!!! I truly appreciate their honesty as they could have gotten me for a lot of $$$. Joe, Lance, and crew... Thank You. You have a new customer. Ralph M.

Ralph, thank you for your kind words. It is always our pleasure to assist our customers. Joe, Lance and crew will see this post in the am. I just wanted to respond tonight with a thank you for allowing us to assist you. -Shannon Cardinale

- Joe's Automotive Repair
5

If you're having trouble finding a used car in good repair on a budget, Joe has a service where for a flat fee he'll look at cars until he finds one he likes and buy it for you. Then if it needs repairs they can fix it there...he got me an old Subaru which has been running well. A relief after a long search.

Makenzie, thank you for the kind review! We truly appreciate your positive feedback and are so happy that we were able to help you find a reliable vehicle. Let us know if there is anything else we can do for you!

- Joe's Automotive Repair
5

It's always hard to tell what to think about any place when you read reviews. It seems like it's typically a lot of 5 and 4 star reviews and then some 1 star reviews. I don't see how someone could give Joe's 1 star. In my experience they are always upfront about the cost to do a repair and timely with getting it done. Do you really want a mechanic that is slow enough that they can do the work the same day you call? No... I want someone that is busy because they're good, but fit me in based on the urgency of the repair, if possible. I highly recommend Joe's because they are friendly, professional and I've never gone in and get the job done, while never feeling taken advantage of. I've been to plenty of places that don't meet that basic criteria. Thanks guys for taking great care of our vehicles.

Sean, thank you for the glowing feedback. We truly appreciate it! Customer service is our top priority and we strive to provide that for each customer through our shop. If there is anything else we can do for you, please let us know!

- Joe's Automotive Repair
5

I have taken my car in to Joe’s multiple times and every time they have been super fast, extremely friendly, and do excellent work. They are honest and seem to really care about getting your car back on the road for you. Lance is who I have dealt with the most and he and the rest of the staff are top-notch! I highly recommend you trust them with your car!

Thank you so much for your kind recommendation, Jordan! We truly appreciate it.

- Joe's Automotive Repair
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