I listed a long event of my experience at Joe's Automotive in an earlier review due to my frustration. As soon as I sent the essay review the owner Joe called me to discuss my issues. Now I'm retracing what had occurred due to the overwhelming sincerity of Joe's, and Justin shop performance or should I say shop side manners. He was so sorry, apologized over and over and kept asking what he could do for me. I explained that he wasn't at fault, however Joe took full responsibility for his shops mechanic errors in the matter. Joe offered money back to me and or money off future service. Man oh man I'm now very impressed! There wasn't a thing that I said that Joe wasn't in agreement with. People can have bad days and this was obvious in a few actions of one Mechanic. I'm going to now forgive the situation in this matter. I've now found a new local shop. Thank you Joe and thank you Justin you both are great! Paul Prendergast. 2006 GMC Sierra 6.6l.
Paul, we are glad that we were able to come to a resolution! We take feedback very seriously and will always do our best to do right by our customers. We appreciate you working with us in this situation.
- Joe's Automotive Repair