Lance at Joe's Automotive was great. I was in a bind at 7:30A before they even opened. As soon as they opened they made the effort of getting my car in within 10 minutes. In another 30 minutes I had an explanation and a quote. Not understanding cars, Lance was more than willing to speak to my husband on the phone. In addition, he brought out the part to show me the damage. He treated me like I was not illiterate and could understand cars with a little explanation. I will definitely make Joe's my go to auto repair!